ICT solutions for organizations pursuing excellence
We turn knowledge, enthusiasm and effort into ICT solutions that improve your results, productivity and efficiency. From strategy and enterprise systems to software, support and training.
Offices in Tallinn, Estonia and Dubai, UAE. Partnering with organizations across the Gulf, the Middle East and Africa.
Every engagement is built on three things
Innovation
New techniques and pioneering ideas from across the sector, applied to your challenges.
Experience
Knowledge built up by internationally recognized professionals over many projects.
Effort
Applied to every project to make sure the result is high quality, effective and efficient.
What we do
Ten services that cover the full ICT lifecycle, from the first strategy conversation to the systems, software and skills that keep your organization running.
ICTSPS Solutions
End-to-end ICT transformation that creates real value
We provide every ICT service needed for a comprehensive, successful transformation. Our consultants work hand in hand with your teams to meet your strategic objectives through the right management solutions, and we make sure the value reaches your business throughout the solution's whole lifecycle.
- Solutions designed around your strategic objectives
- Experts who transfer knowledge, not just deliver
- Teams equipped to sustain and improve the results
- A commitment to quality that creates real, positive impact
ICTSPS Systems
The enterprise platforms that run modern organizations
We implement and integrate enterprise systems that cover your content, processes, performance, projects, assets, people, quality and products.
ICTSPS Management
ICT run on recognized best practice
We help you manage ICT services, projects and portfolios using internationally recognized best-practice frameworks, so your technology stays aligned with your business strategy and ICT standards.
- IT service management in line with ITIL
- Project, programme and portfolio management
- Governance aligned with your business strategy
- Frameworks and qualifications through our AXELOS partnership
ServiceNow
One platform for your services and workflows
We implement, configure and support ServiceNow so your teams can manage IT services, requests and business workflows on one platform, in line with ITIL best practice.
- IT service management (ITSM) set up in line with ITIL
- Workflow automation across IT, HR and customer service
- Integration with your existing systems and data
- Migration from legacy service desk tools
- Dashboards and reporting on service performance
- Training and ongoing platform support
Business Analytics
Decisions driven by concrete information
We collect and analyze your organization's data so that your decisions are based on concrete information rather than assumptions.
- Data collection from across your operations
- Analysis that turns data into clear insight
- Information your leadership can act on
- Evidence to track performance over time
IT Support & Outsourcing
Your ICT, run cost-effectively, without the distraction
Managing the people, processes and tools behind your ICT operations is complex, time-consuming and costly, and building that capability in-house takes time, especially in new or specialized areas. We take it on, so your ICT runs cost-effectively and keeps up with your business.
- Quality and reliability guaranteed through service levels
- Leading technical and management expertise, following ITIL best practice
- Your infrastructure analyzed, redesigned and integrated for maximum efficiency
- Proactive onsite and remote management of your ICT resources
- Up-to-date, efficient support for small and medium businesses facing growing competition
Professional Training
Skills that make transformation stick
We identify the ICT training needs that come from your organization's requirements, covering both technical and behavioral competencies. Then we design and deliver the training and manage your overall talent development programs.
- Training needs analysis tied to your goals
- Technical and behavioral competencies
- Programs designed for your organization
- Management of your talent development programs
Our training follows a structured 12-step approach, from needs identification to evaluation.
Consulting
From strategy to implementation
Our ICT consulting improves organizational efficiency and aligns your organization and operations with your strategic objectives. We run full transformation programs: we develop the strategy, then design and implement the solutions.
- ICT strategy development
- Solution design
- Implementation and change
- Your teams involved at every step
We follow a 12-step consulting approach that keeps you involved throughout, so the change is fully understood, adopted and owned.
Software Development
Competent, professional solutions for complex requirements
Our developers solve challenging technical problems in partnership with you, building software that makes your business work better.
- We start from your business needs and how technology can make you more profitable
- Technical excellence, great customer service and value for money
- Creativity and collaboration: everyone contributes to the common goal
- A dedicated team for each project, matched to your needs
Mobile Development
iOS and Android apps, and websites
We design and develop high-quality mobile apps for iOS and Android, as well as websites.
- Intuitive apps with rich user interfaces
- Faster time to market, delivered in smaller working modules
- Less rework, with your feedback built in at every stage
- Robust apps that are stable and scalable
ICTSPS Systems
The enterprise systems we implement and integrate, covering every major area of how an organization operates.
- ECMEnterprise Content Management
- BPMBusiness Process Management
- CPMCorporate Performance Management
- PPMProject and Portfolio Management
- EAMEnterprise Asset Management
- HDMHuman Development Management
- EQMEnterprise Quality Management
- PLMProduct Lifecycle Management
How we work
We run complete transformation programs, starting with strategy and finishing with your own team able to sustain the results.
- 1
Strategy
We start from your business needs and strategic objectives.
- 2
Design
We design solutions around how your organization actually works.
- 3
Implement
We deliver with your people involved at every stage.
- 4
Transfer
We hand over the knowledge so you can sustain and keep improving.
Our philosophy is to maximize your involvement throughout the transformation, so the change is fully understood, adapted to your context and owned by your teams.
About ICTSPS
ICT Solutions & Professional Services helps organizations get more from technology, with professional services aligned to ICT standards and to your business strategy.
Our mission
To deliver the highest standard of ICT professional services, aligned with ICT standards and business strategy, for organizations pursuing excellence.
Our vision
To be the partner of choice for organizations seeking excellence in the Gulf, the Middle East and Africa.
Our values
They guide how we do business and serve our clients, in everything we do.
- Excellence
- Reliability
- Professionalism
- Integrity
- Dedication
Key success factors
Our success comes from aligning our objectives with the needs of our customers and partners. We are:
- Customer oriented
- Technically capable
- Efficient in execution
- Experienced locally and internationally
- Focused on our core business
- Results driven
- Socially responsible
Clients we've worked with
Organizations in telecommunications, entertainment, engineering and banking trust ICTSPS with their ICT.
- MTNTelecommunications
A leading provider of cellular network access and business solutions, part of the global MTN Group operating across Africa and the Middle East.
- ICEMusic rights management
A world-class service centre for the global management of music rights, handling reporting, matching and distribution for music societies.
- KingMobile entertainment
The interactive entertainment company behind Candy Crush, Farm Heroes and more than 200 game titles played around the world.
- Dar Al-HandasahEngineering and design
The founding company of Dar Group, planning, designing, engineering and managing projects for clients in over 100 countries.
- Al BarakaIslamic banking
Retail, corporate, treasury and investment banking in line with Islamic Shari'a, with over 700 branches across fifteen countries.
Technology partners
We work with leading technology companies, combining their products with our expertise so you get the best of each.
- Axios SystemsIT service and asset management
Service desk, ITSM and IT asset management software. Its assyst suite was the first to support ITIL best practice.
axiossystems.com - NagiosInfrastructure monitoring
Monitoring and alerting for servers, switches, applications, networks and services.
nagios.com - AXELOSBest-practice frameworks
Home of ITIL, PRINCE2, MSP, M_o_R, MoP, P3O, RESILIA and other globally recognized qualifications.
axelos.com - GFINetwork and security software
IT solutions that help administrators discover, manage and secure business networks, systems and communications.
gfi.com
Join our team
ICTSPS offers a competitive working environment and is always looking for talented people who want a challenging career in management consulting.
Industry experts and fresh graduates are welcome, especially if you share our core values.
Send us your CV with a short cover letter and we'll be in touch.
Send your CVGet in touch
Tell us what you're working on and we'll connect you with the right consultant.
Offices
10416 TallinnRegistration no. 17547837 United Arab Emirates304, Art 14 XIV
Business Bay, Dubai